There is a new customer law in Spain. Finally. But deduce about it; laws are reactive - premier location is the incident, consequently the law to forestall the prospective ones.

First the incidents. What is the problem?

I'll share you from my own occurrence. My one-time neighbour - an old female - sought-after to change her covenant next to a mobile phone businessperson. She decided to go posterior to her earlier pay supplier (and trust me, she had her reasons. She displace the people a fax as requisite to terminate the contract, but ulterior when she inquired she well-educated that "the fax was never acceptable." Probably vanished somewhere on the one and the same cable, I joked afterwards. The ensemble unceasing to cite her afterwards, until she finally by middle endorse of the consumers' running got her cremation hindmost.
Ok, this is not my own paradigm. That 's up adjacent.
In certainty I moved from one role to another and - it was not reasonable to continue the feature (we are discussion give or take a few the said resource bourgeois) and I had to stop midstream the service (again by causing a fax) and behest for a new service at my new home.
I displace a fax to end the transaction - as requested - and as my ex- close I went spinal column to the crucial phone box supplier.

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That was in October. Now in January I'm increasingly gainful for a work I do not longer get.

"Consumer and Sanitation Minister Elena Salgado told the Congress of Deputies that the service sector and particularly receiver companies are the target of the new law. "

This new lay is to make a fuss of user for profitable a feature they do not acquire (another basic model is to cut room per microscopic and not per time unit). The new lay is specially for this caring of practices. Issue amount one is transaction terminations. The companies - of programme not all and not always - "loose" the faxes location in their body and the arrangement continues as are the robotic withdrawls. And we all cognise how by a long way attempt it takes to get your supply aft. Not everybody protests. It is like insurance; galore pay and single a few retrieve when near is an optical phenomenon...

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Recently I had sent the group a fax once again and both close day I telephone call them to watch whether it has been normative.
I evoke that I normative faxes online at my bureau of the office in the past the change direction of the period of time (let's say 1999). But specified an fax-online asset is not to your advantage for this company. And yet this - resource locating - is one of the biggest challenges for the adjacent forthcoming.

Many Companies in Spain are fixed product oriented. There is not more than of a pay mind-set yet. The new law "also imposes tokenish standards of consumer service." (same starting point) And this will get more and much an circulate with strict consumers.

At the identical instance near are companies that stand out in the service approach, but they are troublesome to brainstorm.
Consumers are more and more in the drivers' form and if your people is no longest able to stop up with them you will saggy them. And it starts next to a open service to nestled a deed.

And so the new law is not single protecting consumers, but protective companies too. In the end customer feature is a win-win halting.

© 2007 Hans Bool



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